Customers who are picking up orders from our Mississauga location in Ontario, Canada must pay Ontario's 13% HST even if they are not from Ontario. The taxes will be charged when the orders is processed.
Because our orders are processed so quickly, orders cancelled after they have been filled will be charged a 20% restocking fee. The actual amount of time will vary depending upon the season, but in most cases the order will have undergone processing in less than three hours.
At New Directions Aromatics, we believe that treating people with individual respect and courtesy is the core of excellent Customer Service. And to that extent, active steps have been taken to accommodate the needs of customers with disabilities by offering accessible services and facilities that provide equal opportunities without discrimination. We place a lot of importance on this.
Here are a few steps that we have put in place to ensure that:
All our Customer Service agents have been trained to communicate effectively and to provide assistance to treat people with disabilities, with the utmost respect and consideration.
The manner in which we communicate - from the moment they step in, clearly demonstrates the importance we place on servicing all customers equally. A person's disability is respected and taken into consideration when communicating with them.
SERVICE ANIMALS AND SUPPORT PEOPLE
We welcome our customers who are in need of support people and guide dogs or other service animals.
Designated parking spots for the disabled are reserved for the exclusive use of those who have the Accessible Parking Permit displayed on the dashboard of the car.
We welcome our customers to use their own personal assistive devices such as wheelchairs and walkers. Our facility is suitably equipped.
WHEELCHAIR ACCESSIBLE WASHROOMS
We welcome customers who would need the use of a wheelchair accessible washroom. Our facility is suitably equipped.
Documents required by the Customer Service Standard are available upon request.
TEMPORARY INTERRUPTION OF SERVICES
If at any point in time, we are temporarily unable to offer these special services to assist customers with disabilities, we will provide advance notice of this interruption.
If you feel that these standards have not been maintained, please let us know by calling
1 877 255 7642 or you contact us by mail at:
New Directions Aromatics
6781 Columbus Road
Mississauga, L5T 2G9